We are very excited to announce our new program registration system, PerfectMind, for Palo Alto Swim & Sport. PerfectMind will replace Mindbody as our primary registration system for our programming moving forward.
Menlo Park and Palo Alto’s programs will be under one Team Sheeper system. Team Sheeper operates both Menlo Swim & Sport and Palo Alto Swim & Sport. Although you will be able to register for both locations in one system, you will need to purchase a membership for each city you regularly use as each location is a separate entity and is kept separate. When you first login to PerfectMind’s website, you will see a new logo at the top for Team Sheeper.
We know this is a huge change and there will be many questions. Please continue reading below for more specifics about the PerfectMind system.
Why the change?
We believe PerfectMind will be more beneficial for all of our users in navigating, updating, scheduling and purchasing programming for our businesses. Having all of our programs under one system will provide a smooth and comprehensive user experience. Whether it’s Lap Swim and Camps or Swim School and Masters, PerfectMind has ALL of our programs under one system for both our companies.
So, what’s next?
Starting October 20th, PerfectMind will be officially launched for anyone to create an account and purchase a membership.
Please read and fill out all of the necessary information on the sign-up page. A photo for your account will be necessary to scan into your facility. You can upload your own photo to your account or we can take one for you at your desired facility.
Your Mindbody membership autopay will no longer be charged in Mindbody after October 31st. Our customer service team will be cancelling your membership in Mindbody so that it does not automatically renew in November. Members will need to create an account in PerfectMind and purchase a new membership on the day that your membership would auto renew in November.
Ex: If you are billed on the 1st of each month, on Nov 1st, you will need to sign up on Nov. 1st.
Ex: If you are billed on the 15th, you will need to sign up in the new system on Nov. 15th.
Ex: If you are billed on the 25th, you will need to sign up in the new system on Nov. 25th.
Swim Lessons will be released on PerfectMind on November 1st for classes that start on November 22nd. ALL lessons for November 22nd and forward through December 31st will be released for booking on November 1st at 12:00pm (noon) in PerfectMind.
Swim Lessons through November 21st will stay in Mindbody.
Camps and Lifeguard Certification Courses
There’s no need to do anything for your current class. The next time you enroll in any of these programs it will be done through PerfectMind.
Frequently Asked Questions
Q: So, Palo Alto Swim & Sport and Menlo Swim & Sport now use the same website for registration and logging into my account?
A: Correct. Both of these companies fall under Team Sheeper and are, therefore, under the same registration system. However, you will be able to register for both locations in one system, you will need to purchase a membership for each city you regularly use as each location is a separate entity and is kept separate.
Q: I have a current membership, what do I do?
A: You will continue scanning in at the pool using your current membership in Mindbody. Our customer service team will be cancelling your membership in Mindbody so that it does not automatically renew in November. Members will need to create an account in PerfectMind and purchase a new membership on the day that your membership would auto renew in November.
Q: Can I buy a membership to start at a future date?
A: Unfortunately, not online. However, you can email customer service after you have created an account and added a credit card.
Q: Do I need a new membership key card?
A: No, we can use your current one but we will need to attach your current membership card to your new PerfectMind account. Please stop by the front desk to attach your card.
Q: What if I have a credit or prepaid service on Mindbody?
A: Please email firstname.lastname@example.org once you have created your new account and we can help you with this.
Q: Will I still be able to access my Mindbody account on the Palo Alto website?
A: You will be able to access your Mindbody account until February 28, 2022.